FMIS Customer Communication

Template-driven, mock-only messaging and inquiry handling (mock data, v0).

Message Log

Audit trail of every mock-sent and received message.

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Template Preview

Render a message from a fixed template before any send action (AC-CCE-03).

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Mock Send

Mock only — no real WhatsApp or email is ever sent. This records a would-be send and a log entry (AC-CCE-02).

Customer Inquiry

Classifies inbound text against a fixed intent set. Unknown or unsupported questions always hand over to a human (AC-CCE-05) — this never answers free-form.

Queue Feedback

Normalizes structured queue feedback (rating/category) into a site/severity report (AC-CCE-06).

Work Order Recap

Draft recap summary for a customer's orders — held for review, never auto-sent (AC-CCE-07).